Terms & Conditions
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Augusta Hope Ltd operate. These Terms and Conditions govern your use of our website.
1.1 All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed. Certain product ranges are available in selected delivery areas only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats)
1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
1.6 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. The exception to this are our summer and spring ranges which are guaranteed for a minimum period of 5 days.
1.7 The above guarantee (1.6) does not apply with flowers designed for a specific occasion for example wedding or funeral flowers. These flowers are matured to look their best on the day and some are out of water for the duration of often event, as such may not last for a long time afterwards.
2.1 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
2.2 If delivery is out of our area Alcoholic gifts are distributed in association with a licensed third party.
3.1 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.
3.2 Except where stated product prices exclude delivery.
Orders and Payment
4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
4.2 We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
4.3 By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.
4.4 We cannot accept orders from customers under the age of eighteen (18) years.
5.1 Except where stated, standard delivery is next day. Deliveries cannot be made to the Scottish Highlands and Island or Channel Islands. Deliveries are FREE to Fulbourn & Teversham. Local deliveries within a 10 mile radius will be charged at £5:00 ( Please confirm location at time of order). All other national deliveries will be charged at £10:00 per item. All orders requiring delivery that are purchased on either Saturday or Monday will not be despatched until Tuesday. Local deliveries can be made on Saturdays, however, we regret that we do not accept instruction for national deliveries to be made at weekends. In special circumstances and by specific arrangement this can be organised but it should be noted that the costs involved are prohibitive.
5.2 Delivery Services - Should you require your delivery to be made within a specific time period we are able to offer the following delivery services. Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order:
5.3 Delivery is not available public holidays, orders will be delivered on the next working day.
5.4 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
5.5 In the case of delivery to certain locations, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships.
5.6 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
5.7 In respect of orders outside the UK, ( excluding Scottish Highlands and Islands and Channel Isles) delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.
5.8 Before placing your order, please review delivery cut-off times & prices.
5.9 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Cancellations / Amendments
6.1 If, for any reason, you wish to change or cancel your order you can do so, subject to clause 6.2, by calling 01223 785761. Please give 48 hours notice before the requested delivery date.
6.2 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.
6.3 In respect of non perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery.
6.4 In the event that goods are to be returned please return them to: Augusta Hope Ltd, 12
High Street, Fulbourn, Cambridge, CB21 5DH and you will receive a full refund, subject to clause. 6.2
6.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Customer After Care
7.1 In the event that you are not satisfied with the Service provided any complaints should be addressed in the first instance to:
By email: firstname.lastname@example.org
By telephone: 01223 785761
By post: Customer Care, Augusta Hope Ltd, 12 The High Street, Fulbourn, Cambridgeshire,
7.2 We are open 10.00am-4.30pm Tuesday– Friday and 10am-1pm on Saturday. Someone will be available to take your call. They will take details, investigate and pass over to owner / manager. We will try to get back to you on the same day but sometimes this will not be
possible in which case they will let you know when you call.
7.3 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7.4 Complaints policy: In the event of any complaint please contact us and we will do all we can to put the situation right, or, if you prefer, give you your money back.
Online Dispute Resolution (ODR) and Alternative Dispute Resolution (ADR)
8.1 Under European Legislation, if you are not able to resolve any customer service issue you may have with a product or service you have purchased via our website or by telephone you may wish to consider an Alternative Dispute Resolution. For further information please visit the European Online Dispute Resolution Platform http://ec.europa.eu/consumers/or
9.1 Whilst we agree to use all reasonable endeavours to ensure that the Augusta Hope Ltd and Gift Site is fully operational and error free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption to the service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Augusta Hope Ltd Flowers and Gifts Site impossible or impractical.
9.2 We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Augusta Hope Flowers LTD and Gifts Site, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
9.2 (b) Subject to clauses 1.5 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
9.3 Augusta Hope Ltd Flowers and Gifts understands that it is under a legal duty to supply goods that are in accordance with the contract.
Use of Augustahope.co.uk discount voucher codes
10.1 Augusta Hope Ltd discount voucher codes (also abbreviated to 'Voucher codes' can only be used against purchases made on augustahope.co.uk for delivery to UK addresses only.
10.2 Voucher codes must be entered in the relevant section of the order process on augustahope.co.uk. We are unable to apply a discount to orders already placed.
10.3 Voucher codes are usually restricted to one use per customer and should not be passed on to additional recipients.
10.4 Voucher codes may also be set to a maximum number of redemptions - if we are not able to accept the discount code you have entered it will be because the code has expired or maximum redemption level for promotion exceeded. We will advise you accordingly in the order process and the discount will not be applied.
10.5 Selected voucher codes may be restricted for use against specified products - where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.
10.6 Voucher codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
10.7 Where the voucher code entitles you to a percentage discount, the discount will not be applied to the delivery charge.
10.8 Where the voucher code entitles you to a free delivery offer, this will be for standard next day delivery charge (£10). Certain delivery dates however incur additional charges, such as delivery on Sunday's.
10.9 Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the discount code you have entered.
10.10 We cannot be held responsible for non-availability which may prevent use of Voucher codes.
11.1 We reserve the right to supplement and amend the Terms and Conditions. We will post
any changes on the Augusta Hope Ltd Flowers and Gifts Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access our service.
Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
11.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Augusta Hope Ltd Flowers and Gifts Site Services for any reason at any time.
11.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Augusta Hope Ltd Flowers and Gift Site, provided that in the event of a conflict between any such other notices, policies, disclaimers
and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
11.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements,
understandings, and agreements between you and us (whether written or oral) and sets forth
the entire agreement and understanding between you and us relating to the subject matter hereof.
11.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
12.1 Full payment in advance is needed at the time of booking a place at our Flower Workshop class or demonstration. Places cannot be reserved unless payment is taken at time of booking.
12.2 Full payment for Flower Workshop class or demonstration is non-refundable or transferable.
12.3 If you do not attend your booked Flower Workshop class we will not be able to refund you as payment is used to order fresh flowers for that class. However if you cannot attend for any reason you can come to the shop to collect your flowers up to 48 hours after the class.
12.4 It is your responsibility to remember the date of the class or event you have signed up for. Tickets for events and classes are not printed. Reminders are sent to your email however we cannot be responsible for these emails going into your junk/spam folder.
13.1 All other rights, including copyright, in this website are owned by Augusta Hope Ltd Flowers and Gifts. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the permission of Augusta Hope Ltd Flowers and Gifts You may not modify, distribute or repost something on this website for any purpose.
social media sites or blog.
Augusta Hope social media sites are defined as the following channels:
by the individual social media platforms (e.g. Facebook Statement of Rights and
2. Posting on Augusta Hope Ltd Flowers and Gifts Social Media Sites or Blog You must be aged 18 or over to post to an Augusta Hope Ltd Flowers and Gifts social media
site. By posting to an Augusta Hope Ltd Flowers and Gifts social media site, you agree to be
solely responsible for the content of all information you contribute, link to or otherwise upload.
You agree that everything you post shall be truthful, accurate, not misleading and offered in
good faith and that you have the right to post such content. You agree not to post any of the following:
1. False, misleading or deceptive comments.
2. Materials that contain confidential material or violate a third party's right of privacy
3. Any photos or comments that include or depict profanity, pornography, threats,
hate speech, incite violence, personal attacks, illegal statements or unsafe practices
4. Content attempting to impersonate someone else including, but not limited to, customers, clients, Augusta Hope Ltd Flowers and Gifts employees, member florists, suppliers, partners or other community members.
5. Unauthorised commercial communications (spam).
6. Viruses or other malicious codes
By posting to an Augusta Hope Ltd Flowers and Gifts social media site, you agree to be respectful to other community members as well as Augusta Hope Ltd Flowers and Gifts community management team.
Augusta Hope Ltd Flowers and Gifts reserves the right to moderate content posted on its
4. Privacy Protection Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post. Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another's privacy.
5. Content and Copyright Augusta Hope Ltd Flowers and Gifts assumes no liability for errors or omissions in any material on Augusta Hope Ltd Flowers and Gifts social media sites. For any content you post on Augusta Hope Ltd Flowers and Gifts social media sites, you warrant that it is your own original work or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that
third party content and specifically grant to Augusta Hope Ltd Flowers and Gifts a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.
6. Social Media Complaints Policy Augusta Hope Ltd Flowers and Gifts welcomes feedback about its products and services. If you contact us about a complaint on Augusta Hope Ltd Flowers and Gifts social media sites, you will be responded to by a member of our team who will endeavour to reply to and resolve your complaint in a timely manner. Augusta Hope Ltd Flowers and Gifts has a zero tolerance approach to customers who use abusive or threatening language and will take action to protect its online customer service team including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police. Between the hours of 10am and 4pm Augusta Hope Ltd Flowers and Gifts will always endeavour to respond to your complaint within1 working day . Outside of these hours and during busy trading periods such as Christmas, Valentine's Day and Mother's Day please allow up to 2 working days for a response for a response.